![]() If you choose the Upload File option, make sure the file you upload is a CSV or tab-delimited TXT file. If Mailchimp won't accept your file at all, there are a few possible causes. If Auto-Update is turned on, your import results will say "10 email addresses were updated or added." For example, if you import 10 addresses and one is a duplicate, your total contact count will only go up by 9. If an email address appears multiple times in your import file, we'll import it once as a new subscriber and update that profile with any new information in the subsequent rows. You’ve enabled the Auto-Update feature.Īuto-Update adds imported addresses as new subscribers and updates existing subscribers' profiles with new information. After the import is complete, we'll send a confirmation email to the primary account contact and post a notification in your Account drop-down menu. There are more than 100,000 contacts.Īudiences of more than 100,000 contacts can take some time to import. You can still add contacts with role-based addresses to your audience, but you'll need to manually add them or request they subscribe via your audience's signup form. This can lead to high bounce rates and spam complaints, so Mailchimp will automatically remove them from your import. Typically, these addresses are managed by several people and sometimes fall into disuse. The import file includes role-based addresses.Įmail addresses defined by a job or title, like are known as role-based addresses. ![]() If the total number of imported contacts on your Import History page doesn’t match what you expected to see, there are a couple things to look for. To do this, upload your file to Google Drive and save it as a CSV or open the file in a text editor and use find and replace to update the punctuation. If your import file uses semicolons as separators, replace them with commas and try your import again. ![]() This can cause problems with Mailchimp imports. Some European spreadsheet programs use semicolons rather than commas to separate data fields in CSV or TXT files. Your file includes semicolons instead of commas. To learn more, read International Characters in Mailchimp. Check your contacts' email addresses for special or international characters in the email prefix. However, Mailchimp can’t process addresses with UTF-8 encoded characters in the email prefix, which is the text before the symbol. To accommodate international languages, Mailchimp supports Unicode (UTF-8), ASCII, and extended ASCII characters. A contact’s email address has unsupported characters. For example, we'll block or because Gmail and Yahoo were misspelled. Mailchimp scans for misspellings of common domains and removes them from your import to prevent bounces. A contact’s email address contains typos. Try the TRIM function in Excel to remove spaces from text, or search for a similar feature in your preferred spreadsheet application’s help documentation. These extra spaces can cause an otherwise valid address to be reported as a syntax error. A contact’s email address has extra spaces.īecause of how some export utilities work, an address may include unnecessary spaces before, after, or even in the middle of the address. Add the missing information and try again. For example, is missing ".com," and is missing the dot. A contact’s email address is missing information.Īn address could be missing something. Here are some common causes of syntax errors. Malformed or incomplete email addresses are treated as syntax errors and won't be added to your audience. To learn more about your import results and how to find them, check out View Your Contact Import Results. These details remain on the Import History page for 24 hours. The Import History page includes details on any errors we found, and tells you which email addresses to review for issues to troubleshoot. For a detailed look at Mailchimp’s import methods and instructions, check out Import Contacts to Mailchimp.Īfter you import contacts, we recommend you check out the results on your Import History page. To complete a successful contact import, follow each step for the import method you choose. To learn more, check out Undo a Contact Import. You can undo a recent contact import for any reason.
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