Auto Shack stores were clean and bright, and the company emphasized friendly, helpful service. This initially meant that many Auto Shack stores stayed open all night. In addition, the company tried to locate its stores in neighborhoods where people who worked on their cars lived and to keep its stores open at hours when its customers were not otherwise occupied at work. To serve these customers, Auto Shack sought to establish quality and expert advice from employees as a hallmark of its business plan. In addition to these customers, the company identified a pool of potential buyers as 'shade tree mechanics,' that is, those who worked on other people's cars in their spare time as a source of extra income, and 'buy-it-yourselfers,' those who lacked the expertise to do the work themselves but who bought parts and then hired others to install them. The company aimed to provide a wide selection of auto parts at a low price to do-it-yourselfers-what it referred to as the DIY market. The idea behind Auto Shack was straightforward. To support further expansion, Hyde opened a 12,000-square-foot warehouse in Memphis, and by the end of the first year seven more stores in Arkansas and Tennessee had made their debut. The company had 25 people on its payroll at the time. Hyde's entry into the retail auto parts market came on July 4, 1979, when he opened his first store, named Auto Shack, in Forrest City, Arkansas. He began with drug stores, founding Super D Drugs at age 26, and then moved on to sporting goods stores, supermarkets, and, finally, automobile parts stores. The younger Hyde expanded the family business considerably. The company, a wholesale grocery business, had been founded by his grandfather in 1907. Hyde III began working in his family's business, Malone & Hyde, Inc., immediately after graduating from college in 1968 at the age of 22. Rapid Development during the Early Years: Late 1970s-Early 1980s and offers automotive diagnostic and repair software through ALLDATA Corp. AutoZone sells heavy-duty truck parts through its subsidiary TruckPro L.P. AutoZone stores do not sell tires or provide repair service, but they do offer diagnostic testing for batteries, starters, and alternators. Geared primarily toward the do-it-yourself market, AutoZone also serves professional auto repair shops. The retail chain offers both private-label products, including Duralast and Deutsch, and brand names. specialty retailer of automobile parts in the late 1990s, Memphis, Tennessee-based AutoZone, Inc., sells auto parts, maintenance items, and automotive accessories through more than 2,700 stores in 39 U.S. Hyde III opens Auto Shack, a retail automobile parts store, in Arkansas.ġ987: Auto Shack changes its name to AutoZone.ġ989: On its tenth anniversary AutoZone opens its 500th store.ġ991: AutoZone becomes a publicly traded company. It's the foundation of our culture, and it's ours alone. So when we say we're set on customer service, we're not just yanking your timing chain. But he comes to AutoZone because we give him all of that plus a level of service that helps make that tough job a little easier. Yes, there are other places he could go for that. We have to be, because when the rubber hits the road, a customer with grease up to his elbows will tell you he doesn't care about anything but the right part at the right price, right now. What's more, because we're constantly fine-tuning the business, we're squeezing more horsepower out of the same fuel-efficient engine. We make sure the objects in our rear-view mirror aren't closer than they appear because we keep moving faster. We rely on innovation as our fuel for growth and let others run on imitation. NAIC: 44131 Automotive Parts and Accessories Stores
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